Archive for the ‘Skills Symposium’ Category

Your Learning Journey and the Skills Symposium

November 28, 2016 Leave a comment
We keep saying that the San Diego Skills Symposium has something for everyone, and it does! Where are you on your learning journey? What skills do you need for continuous improvement? What should you be signing up for? The following provides some insights on what you could learn and where courses lie on the continuum of experience. But many overlap, so don’t let us define or limit your journey – choose the courses that best fit where YOU are and what YOU need.
Course and Audience Some of the things YOU will learn in these courses
If you are new to the P2 field or want a refresher…
IAP2 Foundations Planning
Planning – 3 Days
Techniques – 2 Days
  • Define P2 and understand its value, risks and benefits
  • Design, deliver and evaluate effective P2 planning processes
  • Select appropriate techniques that align with P2 objectives
  • Understand key characteristics of a wide variety of traditional and emerging techniques and technologies
If you are experienced in delivering P2…
Social Media and P2
2-day course

  • Understand the range of ways people participate online
  • Write appropriate content and understand the importance of two-way communication in this medium
  • Identify challenges to participation in digital environments and be aware of approaches that may address these challenge
IAP2 Emotion, Outrage and Public Participation
2-day course
  • A common understanding of outrage: the causes of outrage
  • Strategies & approaches for dealing with outrage
  • Practice the kinds of behavior that are most effective in mitigating people’s anger, fear and emotional reactions
Designing for Diversity
2-day course
  • Recognize the value and critical importance of bringing multiple perspectives to complex issues
  • Learn how to define clear objectives for increasing and deepening diversity within public engagement efforts
  • Learn how to choose the appropriate participation tools and techniques based on the engagement design
Building the Trust for Civil Communication
1-day course
  • Review how trust is built
  • Recognize what makes communication effective
  • Recognize communication patterns that can evoke negative emotions
Evaluating & Measuring P2
1-day course
  • Determine the most appropriate type(s) of evaluation for a P2 project and identify the challenges to evaluation
  • Populate a logic model and use it to structure an evaluation plan
  • Craft evaluation questions
If you have been delivering good P2 for quite a while…
When Things Go Sideways
2-day course

  • Build experience and practice through practical tools and approaches to constructively engage with emotional stakeholders
  • Increase self-awareness and understanding of personal reactions and responses to the emotions of others
  • Understand and identify some of the triggers for emotion, and practice strategies to support people in constructive engagement
Wherever you are in your P2 learning journey, plan to join us for these highly interactive and participatory courses.

IAP2 USA Skills Symposium, February 21-25, 2016 – It’s Just Around the Corner

February 2, 2016 Leave a comment


The IAP2 USA Skills Symposium is less than a month away! We have a lot of people joining us and we are excited to meet everyone and kick start those important networking opportunities. We do have some spaces left so please take a look at the courses on offer and register today.

Here are some highlights in case you are on the fence:

  • Monday night, February 22, we have a big sponsor bringing a Big Hairy Problem where everyone can participate in applying their P2 experiences, ideas and recommendations to spur new thinking for this utility company.
  • Other networking opportunities both formal and informal are being planned. Imagine sitting around the pool or going out for a meal with your colleagues and discussing P2!
  • Expert trainers are offering rich learning experiences. These are not presentations, they’re are hands-on trainings.
  • The modular schedule allows you to select one, two or three day courses to fill as much of the week as you are able.

Three DayFacilitation Skills For P2 Practitioners and IAP2 Planning
Two DayStakeholders Matter, Appreciative Inquiry, IAP2 Techniques and EOP2
One DayMore Tools

The week will be a great networking time and locale!

IAP2 USA sees this as an opportunity to:

  • Re-boot, Re-Energize, and Elevate your own P2 skills
  • Build teams: common training builds common language and common vision. The Symposium will be a ready-made time to get you whole team tracking together
  • Build support for engagement within your organizations. Do you work with people who don’t understand what you do? Invite them to join you.

registernowDo you still have questions? Contact us at


See you in San Diego!


Categories: Skills Symposium

Hot off the Press! More on our 2016 Skills symposium

January 19, 2016 Leave a comment

IAP2 USA Skills Symposium, February 21-25, 2016 in San Diego

We have enjoyed speaking with many of you over the last few weeks about the Symposium and it has been great to see so many registrations – YEAH! But, we are also aware that some of you still have to make the case, whether to justify your personal expense or to convince an employer that you should be attending. We’ve provided quite a bit of information—check out all of the course information by clicking on the “Learn More” links on the website—but we want to do more. So, we have gone back out to our trainers and requested some additional materials. We are still getting trainer updates, but wanted to share what we have received (below).

PLEASE NOTE: Our Symposium courses do have a minimum and maximum registration. We will be reviewing all registrations at the end of day on January 22 to determine which courses will proceed. If you have a course you want to take, don’t delay–register now, even if you have to pay a little later.

DEADLINE FOR SYMPOSIUM HOTEL RATES: The deadline for the Symposium at the Bahia Resort Hotel is almost here. January 22 is the last day to get the IAP2 USA rate of $139/night. If you think that you will be joining us make sure to book your room as soon as possible. Don’t forget, the Bahia is offering these great rates before and after the Symposiumso do a little work and a little relaxing!

Designing as if Stakeholders Matter

In our first video segment, course developer Anne Carroll provides an overview of how Designing as if Stakeholders Matter will help you learn how to design meaningful engagement projects that successfully reach out to and hear from the full spectrum of stakeholders for that project.


“This workshop will surely enhance the way we work with our communities to provide better services. It was most useful to have the reminders of the many diverse stakeholders who should be part of the process.”
“Getting the voice is very important – many participants representing government today; this work is critical to engaging people in services that meet their needs.”
“Fantastic trainer! I can’t remember the last time I participated in training with such a qualified and engaging trainer.”
“I’m typically a tough audience for training and not given to effusive praise – unless warranted. It is in this case.”
“Anne really took us through all the necessary steps to understand the full spectrum of diversity and how to implement an engagement by constantly challenging us to think deeper.”
More Tools!

Dialogue Partners consultant Erin Pote shares how More Tools for your Community Involvement Toolbox will give you innovative new tools and techniques to use in your P2 practice.


“Great ways for everyone to engage. Participation did not feel forced. Everyone’s thoughts were valued.”
“Very good questions that prompted meaningful engagement and conversation.”
“Very creative/new ideas.”
“Enjoyed hearing your various activities and examples. ”
IAP2 Foundations in Public Participation

IAP2 Licensed trainer Barbara Chappell shares how the IAP2 Foundations in Public Participation course will help you design engagement processes to bring communities and decision makers together in effective ways.


“Thank you for creating such an open and encouraging learning space for us. I don’t think I’ve ever enjoyed a training and development experience so much and come away with such a sense of how I can use what I learned.”
“I think I can speak on behalf of the group by saying that you were absolutely fabulous to have as a trainer! Thanks for being so open with your experiences and willing to answer all our questions.”
“Thank you for, without a doubt, the best training I have been delivered during my long (17 year) public service career. Your enthusiasm, ability to ‘engage’ your audience and your wealth of real world examples and anecdotes are invaluable.”
“Your presentation of the IAP2 course content over the last two weeks was outstanding. It’s great to have a course facilitator that knows their stuff and has plenty of experiences to draw on to add ‘life’ to the learning experience. ”
“Thank you so much for these resources, and thanks again for such a wonderful learning session last week. I thoroughly enjoyed the course and left with my mind and eyes widened to the amazing possibilities available when engaging with the community and stakeholders.”
Emotion, Outrage & Public Participation will

Course developer Stephanie McCallum describes how Emotion, Outrage & Public Participation will help you move people from rage to reason and engage stakeholders in building consensus for better decisions.


“The whole course was structured wonderfully – great use of learn and apply technique. And the real life examples – from the videos and from the instructor – were very helpful.”
“I thought the instructor was excellent. She incorporated a variety of different types of activities throughout the course, which helped keep it interesting and engaging. She also shared great examples that helped make the content more tangible.”
“The learning environment was very welcoming; people felt comfortable in sharing stories, ideas, questions, etc. The use of real-world examples was very helpful.”
“Steph showed great skill in moving the sessions forward in a timely manner while seamlessly integrating contributions from the group to enhance the relevance and enjoyability of the learning experience for all. Her knowledge of the subject matter was clear and indisputable.”
The Skills Symposium is fast approaching. Don’t miss out on this fabulous lineup of training opportunities!


Skills Symposium Foundations Course puts the “I” in P2

January 4, 2016 Leave a comment

Join trainers Barbara Chappell & Alan Beattie for one or both of the IAP2 flagship public participation courses.

The experience can be transformative.

“This is valuable training for anyone working in the Communications/Public Relations industry because so much of this knowledge is assumed or taken-for-granted, especially by decision-makers. This course applies a professional rigour and framework to these endeavours that can help either avert disaster or maximise outcomes.”
—Course participant, December 2015

“By far the best training I have attended in my 17-year public service career.”
—Course participant, May 2015


The Planning module includes theory sessions to help participants develop an understanding of public participation and prepare them for the application of the theory to practice.

The Techniques module breaks down specific methods including World Café, Interviews, Revolving Conversations, Deliberation, and Advisory Groups. You’ll leave armed with a wealth of reference material, IAP2 tip sheets, and the ability to select appropriate procedures for each new project. Planning is a prerequisite to Techniques.

Participants in the Planning Module will learn to:

  • Develop an understanding of values based public participation
  • Prepare a public participation plan based on a clear understanding of the decision under consideration and the role the public may play in the decision process
  • Develop an understanding of how to set engagement and communication objectives and assess the associated risks
  • Develop an awareness of a range of public participation techniques
  • Determine how to select techniques to meet engagement and communication objectives
  • Review, monitor and improve public participation practices

Participants in the Techniques Module will learn to:

  • Understand key characteristics of a wide variety of traditional and emerging techniques and technologies
  • Asses and select techniques to meet identified public participation objectives
  • Modify and combine techniques to meet various objectives and circumstances
  • Determine the skills and resources needed to use different techniques effectively

Participants will receive a certificate of course completion.

Learn more | Register now | 2016 Skills Symposium

Schedule tight? Looking for a break? Recharge your P2 batteries and extend your stay!

December 9, 2015 Leave a comment

sunWhether you’re within driving distance or a short flight away, these one-day training options may be just the ticket for your busy schedule! The 2016 Skill Symposium offers one, two and three-day workshops designed to meet your professional development needs.

What’s more – if you can work it in – extend your stay! Bring the family to sunny San Diego for the weekend to take advantage of the special conference rate – $139.00/nightavailable through the weekend!


Engaging with Influence
Increase your influence with key decision-makers!

Join IAP2 Licensed Foundations trainer Michelle Feenan from Queensland, Australia and New Zealand’s Anne Pattillo, an international leader in the art of engagement and participation, in this one-day exploration of how to build your professional credibility and increase the uptake of your professional advice.

You will have the opportunity to:

  • Build your understanding of the professional standards for ethical practice
  • Build your credibility for genuine engagement
  • Work with status practice new approaches to be influential by tailoring your approach to the decision-making style of the key people in your network
  • Practice the six critical engagement conversations build accountability and commitment

Add Engaging with Influence to your public participation toolbox to create sustainable results.

Engaging with Influence | 2016 Skills Symposium | #Top

Engagement Evaluation
Learn how to embed evaluation into your public participation and engagement projects or initiatives.

Join Anne Pattillo, workshop co-designer with participatory evaluation expert Dr. Jess Dart, and IAP2 Licensed Foundations trainer Michelle Feenan from Queensland, Australia in this one-day exploration of the principles and tools to design an evaluation of public participation and engagement projects or initiatives.

You will have the opportunity to:

  • Understand how to scope an engagement evaluation and design an evaluation framework
  • Understand the role of key evaluation questions and explore ethical considerations for data collection
  • Learn a set of practical steps to select appropriate methods for evaluation
  • Practice using a range of methods to describe and measure effectiveness
  • Identify common pitfalls in data analysis
  • Create a skeleton evaluation plan for a real project

Add Engagement Evaluation to your public participation toolbox to create sustainable results.

Engagement Evaluation | 2016 Skills Symposium | #Top

Digital Engagement in P2
Learn how to use information and communications technologies to support your public participation practice!

Join Tim Bonnemann, IAP2 USA board member and founder, president and CEO of Intellitics, Inc. in this lively presentation of how to effectively use technology to drive participatory processes and outcomes.

You will have the opportunity to:

  • Know when and why to use digital tools to widen, deepen or strengthen public participation
  • Identify the points in the design of a public participation process when decisions about the use of digital technologies should be made
  • Use worksheets and other design aids (to be handed out at the workshop or made available online) that inventory the factors to consider in assessing benefits to organizations of use of digital engagement in specific situations, and in choosing, adapting or designing digital tools and processes
  • Identify common pitfalls and challenges and develop mitigation strategies
  • Know where to find high quality information
  • Know how to make the case for digital engagement to peers and superiors

Add Digital Engagement to your public participation toolbox to create sustainable results.

Digital Engagement | 2016 Skills Symposium | #Top

More Tools!
Fill your toolbox with 4 new, innovative and effective community involvement techniques: Conversation Toolkit, Socratic Circle, Ideas Fair and Culturally Sensitive approaches to Community Involvement.

Join Dialogue Partners’ Stephani Roy McCallum, IAP2 Licensed trainer and lead developer of IAP2’s Emotion, Outrage and Public Participation course, and Erin Pote, teacher, facilitator, and community builder, in this one-day exploration of new tools you can add to your toolbox.

You will have the opportunity to:

  • Experience a participatory and interactive session that outlines 4 new tools for Community Involvement
  • Test the tools and express concerns, ideas and perspectives in a supported way
  • Identify how and when to use the tools in their processes
    Connect with a tool that will be useful in their work
  • Understand the tools and how they would be useful in different projects and with different stakeholders

Add Conversation Toolkit, Socratic Circle, Ideas Fair and Culturally Sensitive approaches to Community Involvement to your public participation toolbox to create sustainable results.

More Tools! | 2016 Skills Symposium | #Top

Hone your facilitation skills! Take Facilitation Skills for P2 Practitioners at the 2016 Skills Symposium!

November 24, 2015 Leave a comment

This interactive session more than covers the basics!

Whether you’re new to facilitating public sessions or you just want a chance to practice in a safe environment, this course is for you!


Wendy Lowe

Join Certified Professional Facilitator and IAP2 Licensed Trainer and IAP2 USA board member Wendy Green Lowe in this three-day exploration of facilitation skills, session planning, the anatomy of a meeting, facilitation techniques, typical challenging situations, and more!

You’ll have the opportunity to:

  • List the basic parts of a facilitated public event
  • Outline a planning process for preparing to facilitate a public event
  • Demonstrate basic facilitation skills
  • Respond to common challenging situations that can arise at facilitated public events

Become more comfortable with facilitation in your P2 practice!


Learn more  |  Register now  |  2016 Skills Symposium

Take Appreciative Inquiry: The Path to High Engagement Positive Impact at the 2016 Skills Symposium!

November 17, 2015 1 comment

Connect people, ignite fresh thinking and create shared ownership for results!


Barbara Lewis

Have you ever wondered about Appreciative Inquiry and wanted to know more? This is your chance! Join Barbara Lewis, head of the Rocky Mountain Center for Positive Change and owner of Catalyst Inc., at the 2016 IAP2 USA Skills Symposium in a two-day exploration of how and why Appreciative Inquiry works.

You’ll have the opportunity to:

  • Understand how and why Appreciative Inquiry works to enhance engagement and create sustainable results
  • Learn the 4D process by experiencing an Appreciative Inquiry process from start to finish
  • Discover how Appreciative Inquiry is similar and different from more traditional decision-making and public participation processes
  • 1311-aipExplore ways in which Appreciative Inquiry can be used for public participation
  • Apply a 4-step process to create appreciative questions
  • Explore opportunities for Appreciative Inquiry in different contexts and see the possibilities for adapting the process to different circumstances

Add Appreciative Inquiry to your public participation toolbox to create sustainable results.

Learn moreRegister now | 2016 Skills Symposium

IAP2 USA Skills Symposium, February 21-25, 2016 – Are you joining us in San Diego?

November 13, 2015 Leave a comment

Why would you want to join us?

  • You are new to the profession and are trying to figure out what Public Participation is all about
  • You have been a practitioner for a number of years and recognize that it is time to update your skills
  • You are interested in public participation and want to learn more
  • Other?

What are your professional development objectives? No matter your training goals we believe that we can meet your needs. Early bird registration continues until December 16th – please note that space in the courses and at our Symposium hotel are limited so register now and avoid disappointment.

We are truly excited to be welcoming trainers from around the world to this first class training opportunity. Curious and want to learn more? Check out the 2016 IAP2 USA Skills Symposium!

New Ideas & New Techniques for Delivering Top-Notch P2!

April 6, 2015 Leave a comment

You asked for it and we are delivering!  Don’t miss this opportunity, make sure that you register soon for these advanced P2 training courses. Until April 27th, you can register for the courses you want to attend ­ but any courses that do not have a minimum number of registrants by that date will not be offered.  

Open Space; Designing and Facilitating Deliberation for Co-Created Outcomes; Integrating Public Participation Throughout our Organizations, and IAP2’s Emotion, Outrage and Public Participation are just some of the 14 exciting and informative sessions that are being offered.  

Can’t wait and want to see them all?  Check out the website!

Open Space (Friday, May 29th):

The world is facing complex, stubborn issues. Participative methods, such as Open Space Technology offer an opportunity to tap the collective intelligence, leverage diversity, encourage constructive conflict and lead to collective clarity and wise action. At a minimum, OST allows participants to learn about each other’s interests. With more time, organizations can tackle the difficult issues and have solutions that people are invested in and ready to move forward.

This workshop explores the concepts behind the method and prepares the participants to step into creating an Open Space with confidence. There is ample opportunity to practice the method and plenty of time for questions and learning together.

Learning Objectives:

  • Introduce principles of Open Space Technologies
  • Introduce history of Open Space Technologies
  • Provide teachi
  • ng opportunities for participants
  • Provide experiential learning opportunities for participants
  • Teach basic knowledge of OST allowing participants to conduct basic OST meetings

Register here

Designing and Facilitating Deliberation for Co-Created Outcomes (2 Days):

Sometimes public participation efforts, especially early in planning processes, require well-considered, collectively generated input or recommendations – something beyond asking participants to select from a series of previously-identified options. In these situations, where participants create their own options, practitioners must guide the group’s work by continually channeling it toward a desired product.

Learning Objectives:

  • Participants will be able to identify contexts where deliberation leading to a collective product is an appropriate tool.
  • Participants will be able to formulate a template (form, not content) for the deliberative product that maximizes its usefulness in next steps.
  • Participants will be able to design a stepped deliberative process to produce a well-considered, collectively drafted outcome that conforms to the template.
  • Participants will gain facilitative skills useful in guiding a group to think and work together to generate a collective product.

Register here

Integrating Public Participation Throughout Our Organizations (Saturday, May 30th):

What helps public participation become part of our organization’s culture? This exploratory workshop is designed for staff who are responsible for, or interested in, embedding public participation into the fabric of their organizations. Our time together will consist of sharing stories and examples, facilitated reflection, tangible project exploration and group work as we explore strategies and techniques to embedding public participation deeper into our organizations. In the end, every participant will leave with an adaptable action plan they finalize and implement with their coworkers.

Learning Objectives:

  • Discover a model used by City of Dubuque to develop strategies for embedding public participation deeper into the organization
  • Discuss human and process strategies used to align existing structures of the organization with the IAP2 spectrum
  • Explore approaches to addressing staff capacity issues during this change
  • Develop a personalized action plan focused on framework development, integration or both.

Register here

IAP2:  Emotion and Outrage in Public Participation (2 Days):

Making better decisions in today’s world of conflicting viewpoints and rising outrage requires skills and knowledge.  Dr. Peter Sandman has been a leader in communicating in high-outrage situations.  IAP2 has been a leader for effectively involving people in decision making.  Their experience and knowledge are combined in Emotion, Outrage and Public Participation.  This course is designed to help participants improve their decision making and public engagement in emotional projects — situations where outrage threatens decisions, collaboration, and community. Emotion, Outrage and Public Participation is highly interactive and uses case studies, video clips, group discussion and application of strategies.

Learning Objectives:

Participants who complete the Emotion, Outrage and Public Participation course will be able to:
  • Link meaningful and best practices for public participation with outrage and emotion
  • Apply the principles and concepts of both and understand how they can work together
  • Apply newly-learned outrage management behaviors
  • Use six strategies for addressing outrage and plan for it in their public participation efforts

Register here

Choose or Lose:

Until April 27th, you can register for the courses you want to attend – but any courses that do not have a minimum number of registrants by that date will not be offered. So make your decisions soon, and register for the courses you want to attend at this “smorgasbord of learning” about public participation.

IAP2 USA would like to thank our partners:
University of Minnesota Humphrey School of Public Affairs, Public and Nonprofit Leadership Center
University of Minnesota Extension, Center for Community Vitality.

Here’s the web page link – please pass this along to your various networks, and encourage your colleagues and friends to register early so they get the courses they want before they fill!

Categories: Skills Symposium